[rt-users] Sending Reminder E-Mails

[Tim Gustafson]

Hi,

I've been perusing through a Google search about having RT send reminder e-mails and I've found some things that are rather dated and none of them seem to exactly achieve what I want, so I thought I'd check with the list to see if there is anything I'm not finding.

What I'd like to do is send one reminder e-mail per day to each user about tickets that are unowned but that exist in queues that they have access to.  So, each user should get one e-mail each day that lists all the unowned tickets that are in queues that they have access to take.

Does such a beast exist?

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Tim Gustafson                                                tjg at soe.ucsc.edu
Baskin School of Engineering                                     831-459-5354
UC Santa Cruz                                         Baskin Engineering 317B
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