[rt-users] Error when receiving emails from external (e.g. gmail) accounts

[Kevin Falcone]

On Tue, Jul 19, 2011 at 11:56:14AM -0400, Gerrard Leach wrote:
> I believe so, 
> In /etc/RT_SiteConfig.pm, I have the following at the bottom
> Set($AutoCreateNonExternalUsers,    1);

Great, now we're back to my original question:

> > Do these users have RT User records?  The error implies that they do not.

You can find this by searching in the admin UI

> Do you actually want external users using CommandByMail?  If not, I suggest using the configuration to limit the extension to Privileged or a smaller group of users.

And my follow-on question

-kevin
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