[rt-users] Error when receiving emails from external (e.g. gmail) accounts

[Gerrard Leach]

Looking at Configuration | Users, there are no external users.

Yes, we do want external users to be able to create tickets via email so that in the case they need help and can't access or corporate network, they can send requests from personal email accounts to our instance of RT.

Thanks for your help

Gerrard

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Tuesday, July 19, 2011 12:29 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Error when receiving emails from external (e.g. gmail) accounts

On Tue, Jul 19, 2011 at 11:56:14AM -0400, Gerrard Leach wrote:
> I believe so, 
> In /etc/RT_SiteConfig.pm, I have the following at the bottom
> Set($AutoCreateNonExternalUsers,    1);

Great, now we're back to my original question:

> > Do these users have RT User records?  The error implies that they do not.

You can find this by searching in the admin UI

> Do you actually want external users using CommandByMail?  If not, I suggest using the configuration to limit the extension to Privileged or a smaller group of users.

And my follow-on question

-kevin