[rt-users] Sending Reminder E-Mails

[Kenneth Crocker]

Tim,

Yep. I set up a dashboard for a few Queues that do exactly that. Create the
appropriate Query, put it in a dashboard and set up the subscriptions and
your set.

Kenn
LBNL

On Tue, Jul 19, 2011 at 8:10 AM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Mon, Jul 18, 2011 at 06:59:15PM -0700, Tim Gustafson wrote:
> > I've been perusing through a Google search about having RT send
> > reminder e-mails and I've found some things that are rather dated and
> > none of them seem to exactly achieve what I want, so I thought I'd
> > check with the list to see if there is anything I'm not finding.
>
> >
> > What I'd like to do is send one reminder e-mail per day to each user
> > about tickets that are unowned but that exist in queues that they have
> > access to. So, each user should get one e-mail each day that lists all
> > the unowned tickets that are in queues that they have access to take.
>
> Sounds like something that would be perfect as a Dashboard with a
> daily subscription
>
> -kevin
>
>
> --------
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