[rt-users] Error when receiving emails from external (e.g. gmail) accounts

[Kevin Falcone]

On Tue, Jul 19, 2011 at 01:50:56PM -0400, Gerrard Leach wrote:
> Looking at Configuration | Users, there are no external users.

As I said, you need to search, that page only lists privileged users.

> Yes, we do want external users to be able to create tickets via email so that in the case they need help and can't access or corporate network, they can send requests from personal email accounts to our instance of RT.

That's not what I asked.
> > Do you actually want external users using CommandByMail?  If not, I suggest using the configuration to limit the extension to Privileged or a smaller group of users.

Users can create tickets and reply without using CommandByMail

-kevin

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
> Sent: Tuesday, July 19, 2011 12:29 PM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Error when receiving emails from external (e.g. gmail) accounts
> 
> On Tue, Jul 19, 2011 at 11:56:14AM -0400, Gerrard Leach wrote:
> > I believe so, 
> > In /etc/RT_SiteConfig.pm, I have the following at the bottom
> > Set($AutoCreateNonExternalUsers,    1);
> 
> Great, now we're back to my original question:
> 
> > > Do these users have RT User records?  The error implies that they do not.
> 
> You can find this by searching in the admin UI
> 
> > Do you actually want external users using CommandByMail?  If not, I suggest using the configuration to limit the extension to Privileged or a smaller group of users.
> 
> And my follow-on question
> 
> -kevin
> 
> --------
> 2011 Training: http://bestpractical.com/services/training.html
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 195 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110719/08834223/attachment.sig>