[rt-users] Error when receiving emails from external (e.g. gmail) accounts

[Gerrard Leach]

Content is

Subject: Check Routing
Body:
This is a test ticket
Just validating the routing of emails.


I will review the readme for this feature of RT to fully understand it.

Thanks again
Gerrard

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Wednesday, July 20, 2011 8:52 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Error when receiving emails from external (e.g. gmail) accounts

On Tue, Jul 19, 2011 at 03:21:51PM -0400, Gerrard Leach wrote:
> After performing the search for users, I do see many users, however I don't see one from my personal email account which gave me the error I started the ticket with.
> I guess I am not familiar with CommandByMail vs. other options for creating and responding to tickets.

What is the content of the email you are testing from your gmail account?  Also, to learn more about CommandByMail, you can read the README and INSTALL files that ship with it.  They're also linked from
here:
http://search.cpan.org/dist/RT-Extension-CommandByMail/

-kevin