[rt-users] Unable to transfer tickets to a queue with a different lifecycle

[Ian Roy]

>Your "__maps__" is missing one of its two leading underscores, but I
>presume that to be a copy-and-paste mistake.  The actual problem is your
>quoting.  You want:
>
__maps__ => {
    'swdev -> default' => {
        'Created'       => 'new',
        'InDevelopment' => 'open',
        'Completed'     => 'resolved',
        # ...
    },
},

>Note that each side of the => is a quoted string, not each line being a
>single quoted string with a => in it.
>- Alex

Alex, thank you for the swift reply.

I've made the changes that you mentioned, but I'm still getting the error.  

It would be handy if you could clarify the positioning of this code.  Does the above need to be located in the definition of swdev or default?