[rt-users] Suppressing priority messages

[Kevin Falcone]

On Fri, Jul 22, 2011 at 08:59:05AM -0400, Jason Brown wrote:
> Hello all,
>     We have a RT escalation script which is run every hour to
> increase the priority level of a ticket.  In doing so, it creates a
> lot of noise within the work order itself, placing "Enoch Root -
> Priority changed" everytime its increased.  I was wondering if its
> possible to suppress those messages?

Without knowing what the script does, that's hard to say.
One of the RT::Actions available to rt-crontool has a "skip the
transaction" message, the other doesn't.  If you've written custom
code, you can steal the skipping code from the correct RT::Action

-kevin
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