[rt-users] Updating RT's name

[Mike Johnson]

HI all,

I'm going through a conversion right now. We are upgrading from 3.2.1 to
3.8.11. We are also updating the hardware... and URL to RT.

Old.rt.com

new.rt.com

So the issue I need to resolve...

active tickets from old.rt.com will have emails coming in to update those
active tickets. their subject line will have [old.rt.com #ticketid]

I need those emails to update the ticket in new.rt.com. But,
new.rt.comdoesn't recognize [
old.rt.com #ticketid] it's looking for [new.rt.com #ticketid]

There has to be a way to trick RT...

Thoughts?

Thanks in advance for any input!

-- 
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON   P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson at nosm.ca
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