[rt-users] Updating RT's name

[Mike Johnson]

Hi folks,

After googling some more, I have found the solution..

Set($EmailSubjectTagRegex, qr/(?:<old RT name>|<new RT name>)/i );
Sorry for the list chatter... hopefully this just makes it easier to find
though :D

Thanks!
Mike.

On Fri, Jul 22, 2011 at 9:57 AM, Mike Johnson <mike.johnson at nosm.ca> wrote:

> HI all,
>
> I'm going through a conversion right now. We are upgrading from 3.2.1 to
> 3.8.11. We are also updating the hardware... and URL to RT.
>
> Old.rt.com <http://old.rt.com/>
>
> new.rt.com
>
> So the issue I need to resolve...
>
> active tickets from old.rt.com will have emails coming in to update those
> active tickets. their subject line will have [old.rt.com #ticketid]
>
> I need those emails to update the ticket in new.rt.com. But, new.rt.comdoesn't recognize [
> old.rt.com #ticketid] it's looking for [new.rt.com #ticketid]
>
> There has to be a way to trick RT...
>
> Thoughts?
>
> Thanks in advance for any input!
>
> --
> Mike Johnson
> Datatel Programmer/Analyst
> Northern Ontario School of Medicine
> 955 Oliver Road
> Thunder Bay, ON   P7B 5E1
> Phone: (807) 766-7331
> Email: mike.johnson at nosm.ca
>



-- 
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON   P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson at nosm.ca
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