[rt-users] Problem with making a custom scrip

[Raphaël MOUNEYRES]

hi,
shouldn't you remove the trailing ; at the end of the line on the if 
statement ?
        if ($my_type =~ /^I/) { 
$self->TicketObj->AddCustomFieldValue(Field => 'SLA', Value => 'Urgent'); 
};
should be
        if ($my_type =~ /^I/) { 
$self->TicketObj->AddCustomFieldValue(Field => 'SLA', Value => 'Urgent'); 
}

Raphaël MOUNEYRES




Bart <bart at pleh.info> 
Envoyé par : rt-users-bounces at lists.bestpractical.com
26/07/2011 14:41

A
rt-users at lists.bestpractical.com
cc

Objet
Re: [rt-users] Problem with making a custom scrip






Hi Robert,

Thanks for the reply, I've changed that setting but it doesn't seem to 
fully solve my problem (I do notice a difference).

I've modified the scrip a little, it now looks like this:

my $my_type = $self->TicketObj->FirstCustomFieldValue('Type');
if ($my_type =~ /^I/) { $self->TicketObj->AddCustomFieldValue(Field => 
'SLA', Value => 'Urgent'); };
if ($my_type =~ /^C/) { $self->TicketObj->AddCustomFieldValue(Field => 
'SLA', Value => 'Normal'); };
if ($my_type =~ /^P/) { $self->TicketObj->AddCustomFieldValue(Field => 
'SLA', Value => 'Low'); };

The first problem I have is that the SLA is already set to the value 
"Normal", I see the scrip running but it keeps saying "Set SLA Low to 
Normal" or similar for Urgent (normal is ignored). So I get a feeling it 
does something, but it doesn't actually change the content of the SLA 
field.

Maybe it's the type of CF that the SLA field is, it's a dropbox with the 
three options Urgent, Normal and Low. But I thought it shouldn't matter?!

The second problem is that if the SLA field is set to (no value) then the 
scrip gives the error "Low is no longer a value for custom field SLA", 
which could be the same issue as the first? Not able to fill the actual 
field?

Any thoughts on this? (the above code is a little different but I get the 
same results as the first code)

Best regards,

Bart



2011/7/26 Robert Wysocki <robert.wysocki at contium.pl>
Dnia 2011-07-26, wto o godzinie 10:22 +0200, Bart pisze:
(...)

>         my $my_type = $self->TicketObj->CustomFieldValues('Type');

Use $self->TicketObj->FirstCustomFieldValue('Type') instead.

Regards,
--
Robert Wysocki
CONTIUM S.A., http://www.contium.pl


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