[rt-users] View queue via the web w/o ticket creation ability

[Ruslan Zakirov]

Hi,

If this user has no queues he can create tickets in then probably this
button shouldn't be displayed at all. Is it the case?

On Tue, Jul 26, 2011 at 11:16 PM, Kevin Garfield Robinson
<kevgrob at umd.edu> wrote:
> Thank you very much Kevin; that did the trick.  Quick question, is there a way for the system to respond with "Permission Denied" when clicking on "New Ticket in", other than the error message "Queue could not be loaded."? I was hoping the system would respond similarly to when Take a ticket is clicked on; just wondering if the error response could be easily altered.
>
> Thanks again!!!!
>
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
> Sent: Tuesday, July 26, 2011 2:50 PM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] View queue via the web w/o ticket creation ability
>
> On Tue, Jul 26, 2011 at 02:38:45PM -0400, Kevin Garfield Robinson wrote:
>>    I know that in order to allow tickets to be created the CreateTicket permission has to be
>>    given to Everyone.   Like most permission schemes, is there a permission override option for
>
> That isn't true. You only have to give it to Everyone or Unprivileged if you want users without existing accounts in RT to be able to create tickets by email.
>
>>    everyone where I could explicitly state that a particular doesn't have the right to create a
>>    ticket, but everyone else does?
>
> Grant Unprivileged the CreateTicket right, put all your other Privileged users in a group and give them CreateTicket.  Then create your readonly Privileged user and don't add them to the group that has CreateTicket.
>
> -kevin
>
> --------
> 2011 Training: http://bestpractical.com/services/training.html
>



-- 
Best regards, Ruslan.