[rt-users] View queue via the web w/o ticket creation ability

[Kevin Garfield Robinson]

Thank you very much Kevin; that did the trick.  Quick question, is there a way for the system to respond with "Permission Denied" when clicking on "New Ticket in", other than the error message "Queue could not be loaded."? I was hoping the system would respond similarly to when Take a ticket is clicked on; just wondering if the error response could be easily altered.

Thanks again!!!!

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Tuesday, July 26, 2011 2:50 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] View queue via the web w/o ticket creation ability

On Tue, Jul 26, 2011 at 02:38:45PM -0400, Kevin Garfield Robinson wrote:
>    I know that in order to allow tickets to be created the CreateTicket permission has to be
>    given to Everyone.   Like most permission schemes, is there a permission override option for

That isn't true. You only have to give it to Everyone or Unprivileged if you want users without existing accounts in RT to be able to create tickets by email.

>    everyone where I could explicitly state that a particular doesn't have the right to create a
>    ticket, but everyone else does?

Grant Unprivileged the CreateTicket right, put all your other Privileged users in a group and give them CreateTicket.  Then create your readonly Privileged user and don't add them to the group that has CreateTicket.

-kevin