[rt-users] View queue via the web w/o ticket creation ability

[Kevin Falcone]

On Wed, Jul 27, 2011 at 09:59:39AM -0400, Kevin Garfield Robinson wrote:
> Yes, probably it shouldn't be displayed if the user doesn't have the
> permission, the current queue box next to it does show up empty,
> however it produces an RT Error page when clicked.

I'm not sure how hard that would be to hide, it's worth filing a bug
so we can look at it for a future release

-kevin

> -----Original Message-----
> From: ruslan.zakirov at gmail.com [mailto:ruslan.zakirov at gmail.com] On Behalf Of Ruslan Zakirov
> Sent: Wednesday, July 27, 2011 8:31 AM
> To: Kevin Garfield Robinson
> Cc: Kevin Falcone; rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] View queue via the web w/o ticket creation ability
> 
> Hi,
> 
> If this user has no queues he can create tickets in then probably this
> button shouldn't be displayed at all. Is it the case?
> 
> On Tue, Jul 26, 2011 at 11:16 PM, Kevin Garfield Robinson
> <kevgrob at umd.edu> wrote:
> > Thank you very much Kevin; that did the trick.  Quick question, is there a way for the system to respond with "Permission Denied" when clicking on "New Ticket in", other than the error message "Queue could not be loaded."? I was hoping the system would respond similarly to when Take a ticket is clicked on; just wondering if the error response could be easily altered.
> >
> > Thanks again!!!!
> >
> > -----Original Message-----
> > From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
> > Sent: Tuesday, July 26, 2011 2:50 PM
> > To: rt-users at lists.bestpractical.com
> > Subject: Re: [rt-users] View queue via the web w/o ticket creation ability
> >
> > On Tue, Jul 26, 2011 at 02:38:45PM -0400, Kevin Garfield Robinson wrote:
> >>    I know that in order to allow tickets to be created the CreateTicket permission has to be
> >>    given to Everyone.   Like most permission schemes, is there a permission override option for
> >
> > That isn't true. You only have to give it to Everyone or Unprivileged if you want users without existing accounts in RT to be able to create tickets by email.
> >
> >>    everyone where I could explicitly state that a particular doesn't have the right to create a
> >>    ticket, but everyone else does?
> >
> > Grant Unprivileged the CreateTicket right, put all your other Privileged users in a group and give them CreateTicket.  Then create your readonly Privileged user and don't add them to the group that has CreateTicket.
> >
> > -kevin
> >
> > --------
> > 2011 Training: http://bestpractical.com/services/training.html
> >
> 
> 
> 
> -- 
> Best regards, Ruslan.
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