[rt-users] View queue via the web w/o ticket creation ability

[Ruslan Zakirov]

On Thu, Jul 28, 2011 at 1:06 AM, Kevin Falcone
<falcone at bestpractical.com> wrote:
> On Wed, Jul 27, 2011 at 09:59:39AM -0400, Kevin Garfield Robinson wrote:
>> Yes, probably it shouldn't be displayed if the user doesn't have the
>> permission, the current queue box next to it does show up empty,
>> however it produces an RT Error page when clicked.
>
> I'm not sure how hard that would be to hide, it's worth filing a bug
> so we can look at it for a future release


http://issues.bestpractical.com/?user=guest&pass=guest&q=18066

>
> -kevin
>
>> -----Original Message-----
>> From: ruslan.zakirov at gmail.com [mailto:ruslan.zakirov at gmail.com] On Behalf Of Ruslan Zakirov
>> Sent: Wednesday, July 27, 2011 8:31 AM
>> To: Kevin Garfield Robinson
>> Cc: Kevin Falcone; rt-users at lists.bestpractical.com
>> Subject: Re: [rt-users] View queue via the web w/o ticket creation ability
>>
>> Hi,
>>
>> If this user has no queues he can create tickets in then probably this
>> button shouldn't be displayed at all. Is it the case?
>>
>> On Tue, Jul 26, 2011 at 11:16 PM, Kevin Garfield Robinson
>> <kevgrob at umd.edu> wrote:
>> > Thank you very much Kevin; that did the trick.  Quick question, is there a way for the system to respond with "Permission Denied" when clicking on "New Ticket in", other than the error message "Queue could not be loaded."? I was hoping the system would respond similarly to when Take a ticket is clicked on; just wondering if the error response could be easily altered.
>> >
>> > Thanks again!!!!
>> >
>> > -----Original Message-----
>> > From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
>> > Sent: Tuesday, July 26, 2011 2:50 PM
>> > To: rt-users at lists.bestpractical.com
>> > Subject: Re: [rt-users] View queue via the web w/o ticket creation ability
>> >
>> > On Tue, Jul 26, 2011 at 02:38:45PM -0400, Kevin Garfield Robinson wrote:
>> >>    I know that in order to allow tickets to be created the CreateTicket permission has to be
>> >>    given to Everyone.   Like most permission schemes, is there a permission override option for
>> >
>> > That isn't true. You only have to give it to Everyone or Unprivileged if you want users without existing accounts in RT to be able to create tickets by email.
>> >
>> >>    everyone where I could explicitly state that a particular doesn't have the right to create a
>> >>    ticket, but everyone else does?
>> >
>> > Grant Unprivileged the CreateTicket right, put all your other Privileged users in a group and give them CreateTicket.  Then create your readonly Privileged user and don't add them to the group that has CreateTicket.
>> >
>> > -kevin
>> >
>> > --------
>> > 2011 Training: http://bestpractical.com/services/training.html
>> >
>>
>>
>>
>> --
>> Best regards, Ruslan.
>
>
> --------
> 2011 Training: http://bestpractical.com/services/training.html
>



-- 
Best regards, Ruslan.