[rt-users] Not add user emails to CC field

[Simon Gao]

After a ticket is created.

For example:

A ticket created by email, usera at example.com.  This is added to requestors
field. During subsequent correspondences, userb at example2.com is cced. We
don't want add userb at example2.com to the "Cc:" field.  Is this possible?

Simon



On Mon, Jul 25, 2011 at 4:05 PM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Mon, Jul 25, 2011 at 02:31:46PM -0700, Simon Gao wrote:
> >    Is there a way to stop user's email address from being added to CC
> list on RT?
>
> Stop where, during ticket creation by email, from the web ui?
>
> -kevin
>
>
> --------
> 2011 Training: http://bestpractical.com/services/training.html
>
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