[rt-users] Not add user emails to CC field

[Simon Gao]

On Fri, Jul 29, 2011 at 12:29 PM, Kevin Falcone
<falcone at bestpractical.com>wrote:

> On Fri, Jul 29, 2011 at 10:37:42AM -0700, Simon Gao wrote:
> >    After a ticket is created.
> >
> >    For example:
> >
> >    A ticket created by email, [1]usera at example.com. This is added to
> requestors field. During
> >    subsequent correspondences, [2]userb at example2.com is cced. We don't
> want add
> >    [3]userb at example2.com to the "Cc:" field. Is this possible?
>
> They're CC'ed from normal mail?
>
> If you're doing it in the webui, just make sure to use one-time-cc not
> normal Cc
>
> If it's happening form normal mail, then you've modified RT and either
> added the patch or scrip from the wiki that add Ccs to the ticket on
> correspondence.
>
> It's from normal mail.  What's the particular scrip called?

Simon
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