[rt-users] Not add user emails to CC field

[Kevin Falcone]

On Fri, Jul 29, 2011 at 01:45:00PM -0700, Simon Gao wrote:
>    On Fri, Jul 29, 2011 at 12:29 PM, Kevin Falcone <[1]falcone at bestpractical.com> wrote:
> 
>      On Fri, Jul 29, 2011 at 10:37:42AM -0700, Simon Gao wrote:
>      > After a ticket is created.
>      >
>      > For example:
>      >
>      > A ticket created by email, [1][2]usera at example.com. This is added to requestors field.
>      During
>      > subsequent correspondences, [2][3]userb at example2.com is cced. We don't want add
>      > [3][4]userb at example2.com to the "Cc:" field. Is this possible?
> 
>      They're CC'ed from normal mail?
> 
>      If you're doing it in the webui, just make sure to use one-time-cc not
>      normal Cc
> 
>      If it's happening form normal mail, then you've modified RT and either
>      added the patch or scrip from the wiki that add Ccs to the ticket on
>      correspondence.
> 
>    It's from normal mail. What's the particular scrip called?

Depends what you called it, since it's a local modification that you
either did as a scrip or as a change in the code.

-kevin
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