[rt-users] Setting TimeWorked in lifecycle

[Ruslan Zakirov]

On Thu, Jun 2, 2011 at 6:23 PM, Kevin Falcone <falcone at bestpractical.com> wrote:
> On Wed, Jun 01, 2011 at 08:12:46PM -0400, Barnes, Andrew (barnesaw) wrote:
>>    Now that RT 4 uses lifecycles, I'm not sure how to accomplish this same thing using lifecycles
>>    in RT_SiteConfig.pm.  The documentation in RT_Config is less than helpful for anything but
>>    stock behavior: show the update page or just change a status, but it isn't very flexible
>>    beyond that.  Am I missing something?  Even a wiki page addressing lifecycles in some fashion?
>>
>
> I don't believe lifecycles currently offers you the flexibility of
> adding a tab like that (although adding the Quick Resolve portion is
> trivial, and if it isn't clear from the docs, a bug report about how
> to make it clearer would be great.  We've added just such a tab on
> issues.bestpractical.com so we can quick resolve things).


RTIR's 2.9 branch has code that allows to pass more arguments. It
should be ported into RT 4.

> You're going to need to use one of the Elements/Tabs callbacks to
> modify the link for the Quick Resolve action to include
> UpdateTimeWorked.  You'll find the PageMenu() method available from
> your callback useful, and the docs in RT::Interface::Web::Menu may be
> helpful for navigating the data structure.

> -kevin
>



-- 
Best regards, Ruslan.