[rt-users] Blacklist and Bugzilla

[Kevin Falcone]

On Fri, Jun 03, 2011 at 10:49:12AM +0100, Keith Edmunds wrote:
> Thanks Kevin.
> 
> There's nothing about "no maill will be sent to this user", and if I click
> reply I can see that replies do go to that user (and that is in fact what
> happens).
> 
> The only time we see the problem is when a new ticket is created, when the
> log says:
> 	
> 	bugzilla-internal@[redacted].com was blacklisted for outbound mail
> 	on this transaction
> 
> The autoreply template does have some conditional code to handle mail from
> bugzilla: it is possible that something in the template leads to the
> "blacklisted" message above? I can post the template if that helps.

If you have customizations that relate to mail to bugzilla, they're
where I would look first.

-kevin
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