[rt-users] "ShowTicket" for Groups that a requestor belongs to

[Michael Polenske]

Hi there,

 

I work now for years with RT, but before as user not as admin J Now our
admin left and I have to takeover some tasks. 

 

One of the urgent one's I am not able to fix, maybe you can help.

 

Situation:

 

One Support-Queue, some users can submit tickets to and can see only
their tickets (ShowTicket only for group requestor). But now we have to
change it that way, that some user can belong to a group, and this group
needs to see all tickets submitted by members of this group - nothing
more, nothing less.

 

Any idea how to handle this ?

 

Thanks a lot and have a nice weekend - Michael

 

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