[rt-users] "ShowTicket" for Groups that a requestor belongs to

[Kenneth Crocker]

Michael,

Create a User-defined Group, put those individuals that need those rights to
the Queue into that group, then go to Config->Queues(select the
Queue)->Group rights and find that group and give the the rights they need.
That way, the Global rights you gave to Requestors remains, but for that
particular Queue, any member of this new group will have the rights you
granted.

Kenn
LBNL

On Fri, Jun 3, 2011 at 7:26 AM, Michael Polenske <
Michael.Polenske at skm-skyline.de> wrote:

> Hi there,
>
>
>
> I work now for years with RT, but before as user not as admin J Now our
> admin left and I have to takeover some tasks.
>
>
>
> One of the urgent one’s I am not able to fix, maybe you can help.
>
>
>
> Situation:
>
>
>
> One Support-Queue, some users can submit tickets to and can see only their
> tickets (ShowTicket only for group requestor). But now we have to change it
> that way, that some user can belong to a group, and this group needs to see
> all tickets submitted by members of this group – nothing more, nothing less.
>
>
>
> Any idea how to handle this ?
>
>
>
> Thanks a lot and have a nice weekend – Michael
>
>
>
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