[rt-users] RT 4.0: Can't seem to Insert CustomStatuses

[Emmanuel Lacour]

On Mon, Jun 06, 2011 at 12:50:46AM -0400, Matthew Rindfleisch wrote:
> > Set(@ActiveStatus, qw(new open XXX stalled));
> > Set(@InactiveStatus, qw(resolved XXX rejected deleted SPAM));
> >
> >
> > I have done so and had my hosting service, Gossamer Threads, reset the RT
> service. As opposed to last time, I am not seeing the new statuses as an
> option. This is a problem for me since there are some pre-migration tickets
> listed as "billable" and I cannot change their status at all. There are also
> tickets that have statuses of "new" and "open" that I would like to make
> "billable" but can't.
> 
> Could someone please give some advice or assistance?
> 

you have to look at the new configuration variables for in RT_Config.pm,
search for "lifecycle" in this file.