[rt-users] How can I tackle CC emails and Exchange distribution list

[Kevin Falcone]

On Mon, Jun 06, 2011 at 01:51:31AM +0000, Rithy R wrote:
>    1.       When requester send email to RT mailbox they CC a lot of people (10 email addresses
>    or more). Those addresses did not include in CC list when we reply that ticket. Is there
>    anyway we can automate that?

Read about ParseNewMessageForTicketCcs in RT_Config.pm

>    2.       When I CC a distribution list in the same email server as RT mailbox it won*t send.
>    It can send to other user without any issue.

Sounds like a mail misconfiguration, but you haven't provided enough
details.  RT doesn't know the difference between a distribution list
and a normal email

-kevin
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