[rt-users] How can I tackle CC emails and Exchange distribution list

[Rithy R]

Hello,

 

I experienced two issue after almost 6 months of RT
deployment (version 3.8.7):

1.      
When requester send email to RT mailbox they CC
a lot of people (10 email addresses or more). Those addresses did not include
in CC list when we reply that ticket. Is there anyway we can automate that?

2.      
When I CC a distribution list in the same email
server as RT mailbox it won’t send. It can send to other user without any
issue.

 

Please kindly help to advise some thought. It highly
appreciated.
Regards,Rithy


 		 	   		  
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