[rt-users] RT4 upgrade woes - user accounts lock?

[Joshua Knarr]

Kevin,

We seriously do not have any extensions, either on the old host or the
new host. We would like to be able to use LDAP at some point but it
isn't looking good for keeping confluence overall.

I wiped the new box and I wiped the database host and redid the entire
process from the get go - we're still experiencing the same problem.

It looks like RT is having problems matching the SHA hashes, but I'm
really not sure what's going on. I know in users.pm we convert the
password the first time the user logs in from MD5 to SHA, but then it
seems to fail all the new SHA matches. WTF?

On Mon, 2011-06-06 at 10:57 -0400, Kevin Falcone wrote:

> On Mon, Jun 06, 2011 at 10:44:46AM -0400, Joshua Knarr wrote:
> >    I just tracked this down to the password changing in the database...
> > 
> >    If I try to log in after upgrading - it works for awhile then stops working. The question is
> >    why?
> > 
> >    The workaround:
> >    UPDATE Users SET Password=md5('password') WHERE Name='knarrj';
> > 
> >    This isn't good. I would vastly prefer to not have to run the upgrade again and I would really
> >    like to use the old passwords. Is there a workaround? What changed?
> 
> What changed was 
> http://lists.bestpractical.com/pipermail/rt-announce/2011-January/000185.html
> 
> It is also documented in docs/UPGRADING-3.8
> 
> It sounds like you have an extension somewhere that clobbers the new
> password checking routine.  It also sounds like you missed some parts
> of the upgrade.
> 
> -kevin
> 
> >    On Mon, 2011-06-06 at 09:29 -0400, Joshua Knarr wrote:
> > 
> >      I am upgrading from RT 3.4.5 to RT 4.
> > 
> >      I read the docs and stopped at 3.8, did the schema stuff, and then continued to 4 per the
> >      instructions for upgrading mysql also.
> > 
> >      On the new system it runs for a few hours just fine, but then suddenly everyones account
> >      gets locked.
> > 
> >      I restarted the services, I checked my configs, I'm coming up empty. What went wrong or
> >      where should I be looking?


-- 
Joshua Knarr
Systems Engineer
GSI Commerce, Inc.  http://www.gsicommerce.com
E-Mail: knarrj at gsicommerce.com
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Mobile: 484-636-7371

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