[rt-users] SLA by queue bases

[Asanka Gunasekera]

SLA by queue bases

Hi, I am not sure if this is the right place but I think this is kind of an new 
requirement

Scenario is as follow.
Lets say that I we have customers named A, B, C, and D, and SLA levels are S1, 
S2, S3 and S4 for instance. For the time I can apply a default SLA per queue and 
let the customer select the SLA type from a pull down menu. 



Now our CEO wants is, depending on the agreement that the customer have with us, 
the SLA levels show be visible as below

Customer A has to be able to see(or select ) only S1, and S2
Customer B should be able see (or select) only S2, S3 and S4
And customer C should be able to see (or select from ) S1, S2, S3 and S4
And say customer D has only S4 and S3

Can this be possible?

Thanks and best Regards
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