[rt-users] SLA by queue bases

[Bart]

Hi,

Can't this be achieved by creating a new CF which contains the customers A,
B,  C and D as a dropdown and then linking the SLA CF to the new CF.

That would allow you to at least filter out the proper SLA's for the
customers A, B, C and D (won't be invisible + won't solve the default sla
per queue, but it might help a little).

Best regards,

Bart



2011/6/8 Asanka Gunasekera <asanka_gunasekera at yahoo.co.uk>

> SLA by queue bases
>
>
> Hi, I am not sure if this is the right place but I think this is kind of an
> new requirement
>
>
> Scenario is as follow.
>
> Lets say that I we have customers named A, B, C, and D, and SLA levels are
> S1, S2, S3 and S4 for instance. For the time I can apply a default SLA per
> queue and let the customer select the SLA type from a pull down menu.
>
>
> Now our CEO wants is, depending on the agreement that the customer have
> with us, the SLA levels show be visible as below
>
>
> Customer A has to be able to see(or select ) only S1, and S2
>
> Customer B should be able see (or select) only S2, S3 and S4
>
> And customer C should be able to see (or select from ) S1, S2, S3 and S4
>
> And say customer D has only S4 and S3
>
>
> Can this be possible?
>
>
> Thanks and best Regards
>
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