[rt-users] SLA by queue bases

[Ruslan Zakirov]

Hello,

I don't think suggested will work. As far as I know RT would properly
cascade CFs only if both are on the page and selectable by the user.
Allowing customers to pick customer and see list of all customers and
SLAs is not good idea.

Implementing correct solution require some development for sure.
Easiest way is to use RequiredSubject extension from the CPAN and
adjust it to check value of the SLA custom field and deny create if
incorrect value picked.

On Wed, Jun 8, 2011 at 2:46 PM, Bart <bart at pleh.info> wrote:
> Hi,
>
> Can't this be achieved by creating a new CF which contains the customers A,
> B,  C and D as a dropdown and then linking the SLA CF to the new CF.
>
> That would allow you to at least filter out the proper SLA's for the
> customers A, B, C and D (won't be invisible + won't solve the default sla
> per queue, but it might help a little).
>
> Best regards,
>
> Bart
>
>
>
> 2011/6/8 Asanka Gunasekera <asanka_gunasekera at yahoo.co.uk>
>>
>> SLA by queue bases
>>
>> Hi, I am not sure if this is the right place but I think this is kind of
>> an new requirement
>>
>> Scenario is as follow.
>>
>> Lets say that I we have customers named A, B, C, and D, and SLA levels are
>> S1, S2, S3 and S4 for instance. For the time I can apply a default SLA per
>> queue and let the customer select the SLA type from a pull down menu.
>>
>> Now our CEO wants is, depending on the agreement that the customer have
>> with us, the SLA levels show be visible as below
>>
>> Customer A has to be able to see(or select ) only S1, and S2
>>
>> Customer B should be able see (or select) only S2, S3 and S4
>>
>> And customer C should be able to see (or select from ) S1, S2, S3 and S4
>>
>> And say customer D has only S4 and S3
>>
>> Can this be possible?
>>
>> Thanks and best Regards
>



-- 
Best regards, Ruslan.