[rt-users] Could not load valid user

[Eric Stoycon]

Kevin,
I fixed the syntax of that entry. 
It is still failing

Here is the revelent log section

[Thu Jun  9 17:41:44 2011] [crit]: HasRight called with no valid object 
(/opt/rt3/bin/../lib/RT/Principal_Overlay.pm:322)
[Thu Jun  9 17:41:44 2011] [crit]: HasRight called with no valid object 
(/opt/rt3/bin/../lib/RT/Principal_Overlay.pm:322)
[Thu Jun  9 17:41:44 2011] [error]: RT could not load a valid user, and RT's 
configuration does not allow
for the creation of a new user for this email 
(xxxx.x.xxxxxxx at xxxxxxxxxxxxx.xxx).
 
You might need to grant 'Everyone' the right 'ReplyToTicket' for the
queue Scrip. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244)
[Thu Jun  9 17:41:49 2011] [crit]: : Could not send mail. 
(/opt/rt3/bin/../lib/RT/Interface/Email.pm:478)
[Thu Jun  9 17:41:49 2011] [error]: Could not record email: Could not load a 
valid user (/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:75)

On Thursday, June 09, 2011 12:51:57 PM Kevin Falcone wrote:
> On Thu, Jun 09, 2011 at 12:44:35PM -0400, Eric Stoycon wrote:
> > Greetings everyone,
> > 
> > 
> > I've been strugging with this weeoe for a few days and frankly I am
> > stumped. Here is the situation. I need to users who are not in the RT
> > users table to have the ability to reply to a ticket via email. I've
> > gone though the mail list and tried several of the suggestions I found
> > there but none have solved my isssue.
> 
> Please post a complete log message
> 
> > This is internal auth only no external auth in place.
> > 
> > I've tried granting 'everyone' the 'ReplyToTicket' right and it fails.
> > 
> > Config options I have enabled
> > 
> > 	Set($WebFallbackToInternalAuth, 1);
> > 	Set($WebExternalAuto, 1);
> 
> These two only apply to external auth, if you're not using it, they
> won't affect the system
> 
> > 	Set($AutoCreateNonExternalUsers, 1);
> 
> This only applies to RT-Authen-ExternalAuth and is unused in a vanilla RT
> 
> > 	Set($AutoCreate, Privileged => 0);
> 
> This syntax is invalid, fixing it might help
> 
> -kevin
> 
> > System Info
> > 
> > 	OS: 	RHEL 4
> > 	DB: 	MySql
> > 	RT ver:	3.8.2 (I know the version is old, but I am stuck with it for
> > 	now) Perl:	5.10.0
> > 
> > Any pointers would be wonderful
> > 
> > Thanks
> > Eric
> > 
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