[rt-users] limit ticket list display on requestor login

[Giuseppe Sollazzo]

Hi Kevin,
that was my first thought - however in "global group rights" all 
checkboxes in general/staff/admin rights are unticked for System, Roles, 
and for the given user group.

Or is it maybe how I shoudl manage this, by adding "show ticket" to the 
global one?

Just in case I have explained myself improperly, what I'm trying to 
achieve is that users in the G group are shown in the dashboard a list 
of tickets in the queue Q for which they are requestors; such list 
should exclude tickets in the same queue for which they are not requestors.

Thanks,
G

On 10/06/11 14:03, Kevin Falcone wrote:
> On Fri, Jun 10, 2011 at 01:45:55PM +0100, Giuseppe Sollazzo wrote:
>> Uhm...
>> it seems not to behave like I would like to.
>>
>> Basically I have a privileged user U that is part of group "G".
>> On queue Q group G has right to show/modify/reply, whereas the
>> system privileged group does not have any right on the queue.
>> Also, on queue Q role "Requestor" has right to show/modify/reply,
>> whereas the system privileged group does not have any right on the
>> queue.
>>
>> Still, U can see all tickets in queue Q, even those he's not a
>> requestor for.
>>
>> So I'm still looking for a way to hide tickets for which a user in
>> the group G is not a requestor for from the dashboard, if that's at
>> all possible :)
>
> Sounds like you have some global rights getting in the way.
>
> -kevin
>
>> On 10/06/11 12:06, Raed El-Hames wrote:
>>> Giuseppe,
>>>
>>> I will not give the Everyone group rights other than Create Ticket and ReplyToTicket (and this is only to get the email side of things working properly).I also would not give any rights to the Unprivileged group.
>>>
>>> For your purposes I would suggest you give the Requestor Role rights to ShowTicket/ModifyTicket/ReplyToTicket, and if your requestors are Unprivileged then their login will redirect them to the SelfService portal which is restricted.
>>>
>>> Hope that helps;
>>> Regards;
>>> Roy
>>>
>>>> -----Original Message-----
>>>> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
>>>> bounces at lists.bestpractical.com] On Behalf Of Giuseppe Sollazzo
>>>> Sent: 10 June 2011 10:43
>>>> To: rt-users at lists.bestpractical.com
>>>> Subject: [rt-users] limit ticket list display on requestor login
>>>>
>>>> Hi,
>>>> I guess I'm not getting this right.
>>>>
>>>> I'd like that a user, upon login, were able to only see the tickets for
>>>> which they are a requestor (in a given queue).
>>>>
>>>> Let's say I have a group G and a queue Q. If rights for G on Q are
>>>> "Create tickets" and "View queue" obviously they see all tickets in the
>>>> queue, whereas "Create tickets" alone does not allow them to see any
>>>> ticket.
>>>>
>>>> To keep things tidy, I've also given the same rights to Everyone,
>>>> Privileged, Unprivileged.
>>>>
>>>> Is what I want to do feasible with just permissions management?
>>>>
>>>> Thanks,
>>>> Giuseppe
>>>>
>>>> --
>>>> ____________________________________
>>>>
>>>> Giuseppe Sollazzo
>>>> Senior Systems Analyst
>>>> Computing Services
>>>> Information Services
>>>> St. George's, University Of London
>>>> Cranmer Terrace
>>>> London SW17 0RE
>>>>
>>>> Email: gsollazz at sgul.ac.uk
>>>> Direct Dial: +44 20 8725 5160
>>>> Fax: +44 20 8725 3583
>>>>
>>
>> -- 
>> ____________________________________
>>
>> Giuseppe Sollazzo
>> Senior Systems Analyst
>> Computing Services
>> Information Services
>> St. George's, University Of London
>> Cranmer Terrace
>> London SW17 0RE
>>
>> Email: gsollazz at sgul.ac.uk
>> Direct Dial: +44 20 8725 5160
>> Fax: +44 20 8725 3583
>>
>>


-- 
____________________________________

Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George's, University Of London
Cranmer Terrace
London SW17 0RE

Email: gsollazz at sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583