[rt-users] limit ticket list display on requestor login

[Raed El-Hames]

The fist question Giuseppe , is user U privileged or not?

If not then by default he should have been redirected to SelfService/index.html, which again by default should only display 
/SelfService/Elements/MyRequests

If he is privileged (then I would ask why? -- because according to what you need below he does not need to be privileged),  if he has to be privileged then you may have to do some coding .. I do think there is a limitation in RT , you should need to give the "SeeQueue" permission to be able to see it in the dropdown ? I would have thought the "CreateTicket" permission should be enough.

As I suggested make user U unprivileged is the easiest solution.

Good luck 
Roy  


> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Giuseppe Sollazzo
> Sent: 10 June 2011 14:15
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] limit ticket list display on requestor login
> 
> Hi Kevin,
> that was my first thought - however in "global group rights" all
> checkboxes in general/staff/admin rights are unticked for System, Roles,
> and for the given user group.
> 
> Or is it maybe how I shoudl manage this, by adding "show ticket" to the
> global one?
> 
> Just in case I have explained myself improperly, what I'm trying to
> achieve is that users in the G group are shown in the dashboard a list
> of tickets in the queue Q for which they are requestors; such list
> should exclude tickets in the same queue for which they are not
> requestors.
> 
> Thanks,
> G
> 
> On 10/06/11 14:03, Kevin Falcone wrote:
> > On Fri, Jun 10, 2011 at 01:45:55PM +0100, Giuseppe Sollazzo wrote:
> >> Uhm...
> >> it seems not to behave like I would like to.
> >>
> >> Basically I have a privileged user U that is part of group "G".
> >> On queue Q group G has right to show/modify/reply, whereas the
> >> system privileged group does not have any right on the queue.
> >> Also, on queue Q role "Requestor" has right to show/modify/reply,
> >> whereas the system privileged group does not have any right on the
> >> queue.
> >>
> >> Still, U can see all tickets in queue Q, even those he's not a
> >> requestor for.
> >>
> >> So I'm still looking for a way to hide tickets for which a user in
> >> the group G is not a requestor for from the dashboard, if that's at
> >> all possible :)
> >
> > Sounds like you have some global rights getting in the way.
> >
> > -kevin
> >
> >> On 10/06/11 12:06, Raed El-Hames wrote:
> >>> Giuseppe,
> >>>
> >>> I will not give the Everyone group rights other than Create Ticket and
> ReplyToTicket (and this is only to get the email side of things working
> properly).I also would not give any rights to the Unprivileged group.
> >>>
> >>> For your purposes I would suggest you give the Requestor Role rights
> to ShowTicket/ModifyTicket/ReplyToTicket, and if your requestors are
> Unprivileged then their login will redirect them to the SelfService portal
> which is restricted.
> >>>
> >>> Hope that helps;
> >>> Regards;
> >>> Roy
> >>>
> >>>> -----Original Message-----
> >>>> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> >>>> bounces at lists.bestpractical.com] On Behalf Of Giuseppe Sollazzo
> >>>> Sent: 10 June 2011 10:43
> >>>> To: rt-users at lists.bestpractical.com
> >>>> Subject: [rt-users] limit ticket list display on requestor login
> >>>>
> >>>> Hi,
> >>>> I guess I'm not getting this right.
> >>>>
> >>>> I'd like that a user, upon login, were able to only see the tickets
> for
> >>>> which they are a requestor (in a given queue).
> >>>>
> >>>> Let's say I have a group G and a queue Q. If rights for G on Q are
> >>>> "Create tickets" and "View queue" obviously they see all tickets in
> the
> >>>> queue, whereas "Create tickets" alone does not allow them to see any
> >>>> ticket.
> >>>>
> >>>> To keep things tidy, I've also given the same rights to Everyone,
> >>>> Privileged, Unprivileged.
> >>>>
> >>>> Is what I want to do feasible with just permissions management?
> >>>>
> >>>> Thanks,
> >>>> Giuseppe
> >>>>
> >>>> --
> >>>> ____________________________________
> >>>>
> >>>> Giuseppe Sollazzo
> >>>> Senior Systems Analyst
> >>>> Computing Services
> >>>> Information Services
> >>>> St. George's, University Of London
> >>>> Cranmer Terrace
> >>>> London SW17 0RE
> >>>>
> >>>> Email: gsollazz at sgul.ac.uk
> >>>> Direct Dial: +44 20 8725 5160
> >>>> Fax: +44 20 8725 3583
> >>>>
> >>
> >> --
> >> ____________________________________
> >>
> >> Giuseppe Sollazzo
> >> Senior Systems Analyst
> >> Computing Services
> >> Information Services
> >> St. George's, University Of London
> >> Cranmer Terrace
> >> London SW17 0RE
> >>
> >> Email: gsollazz at sgul.ac.uk
> >> Direct Dial: +44 20 8725 5160
> >> Fax: +44 20 8725 3583
> >>
> >>
> 
> 
> --
> ____________________________________
> 
> Giuseppe Sollazzo
> Senior Systems Analyst
> Computing Services
> Information Services
> St. George's, University Of London
> Cranmer Terrace
> London SW17 0RE
> 
> Email: gsollazz at sgul.ac.uk
> Direct Dial: +44 20 8725 5160
> Fax: +44 20 8725 3583
>