[rt-users] Setting a "primary queue" for users and changing queue on take

[Yan Seiner]

I have new tickets arrive in the General queue.  I don't allow users to
own tickets in the general queue.  (They just keep them there, making it
harder to keep things tidy.)

Right now users have to edit the general ticket to change the queue to
their own, and then take the ticket once it's in the right queue.

I'd like to automate this:

Each user has a primary queue.  On take, a ticket in the general queue is
changed to the user's primary queue.

Any scrips out there to do this?  Or is there a better way to implement this?

One important caveat: users have to be able to create tickets in the
general queue, just not own them.


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