[rt-users] Attachment problem with Incident queue

[Xin, Qiao]

Hi,

I tried to add attachments to ticket in Incident queue. However, the attachment is not saved as real attachment in the database. Below is what is stored in the Attachments table:

id :1109 
TransactionId:     4762 
Parent:   1107 
MessageId:  Null
Subject:  anaconda-ks.cfg 
Filename:  NULL        
ContentType:  text/plain      
ContentEncoding:  NULL            
Headers:        MIME-Version: 1.0
                         X-Mailer: MIME-tools 5.502 (Entity 5.502)
                        Subject: anaconda-ks.cfg
                         Content-Type: text/plain
                         Content-Length: 0
Content:            NULL

The incorrect info is the Filename is null and Content-length is 0. Also the ContentType is different.


This is the same attachment file from a ticket on Incident Report queue which has correct information.
id:     1106          
TransactionId:    4756 
Parent:   1104 
MessageId:           
Subject:         anaconda-ks.cfg 
Filename:      anaconda-ks.cfg 
ContentType:       application/octet-stream |
ContentEncoding:        none            
HeadersL           Subject: anaconda-ks.cfg
                            MIME-Version: 1.0
                            Content-Type: application/octet-stream; name="anaconda-ks.cfg"
                             X-Mailer: MIME-tools 5.502 (Entity 5.502)
                            Content-Disposition: inline; filename="anaconda-ks.cfg"
                           Content-Transfer-Encoding: base64
                            Content-Length: 1205
Content:          (file details)


Enviroment:
RT: 3.8.10 upgraded from 3.8.9
after upgrading, installed RTFM 2.4.3 and RTIR 2.6.0 on CENTOS 5.6.

Thanks,
Qiao