[rt-users] Setting a "primary queue" for users and changing queue on take

[Yan Seiner]

On Mon, June 13, 2011 11:04 am, Kevin Falcone wrote:
> On Mon, Jun 13, 2011 at 10:45:03AM -0700, Yan Seiner wrote:
>> I have new tickets arrive in the General queue.  I don't allow users to
>> own tickets in the general queue.  (They just keep them there, making it
>> harder to keep things tidy.)
>>
>> Right now users have to edit the general ticket to change the queue to
>> their own, and then take the ticket once it's in the right queue.
>
> Do you have personal queues?  Meaning "Kevin Falcone's Queue" ?
> If so, just search by Owner in General instead, having personal Queues
> is almost never needed.
>
> If you just want to change to a Team Queue when Take happens, you'll
> need to write a Scrip

We have team queues, where each team is responsible for the tickets on a
particular topic.  An individual can be on one or more teams, but has a
primary team membership.  I found an AutoChangeQueue scrip but I need to
modify it to use custom fields to get the taker's primary queue.

Thanks.