[rt-users] RT v4.0 and ActiveStatus/InactiveStatus

[Kevin Falcone]

On Mon, Jun 13, 2011 at 02:59:07PM -0400, zbigniew at starpower.net wrote:
> This is it:
> 
> #Lifecyles
> 
> default => {
>         initial => ['new'],
>         active => ['open','research','stalled'],
>         inactive => ['resolved', 'rejected', 'deleted'],
> },
> 
> 
> Like I said, it doesn't look right and the RT_Config.pm examples seem to be missing something.

You need to copy the entire Set(%Lifecycles ..... ); from RT_Config.pm
to RT_SiteConfig.pm and modify it.  You can't copy snippets into
RT_SiteConfig.pm.

-kevin
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