[rt-users] RT v4.0 and ActiveStatus/InactiveStatus

[zbigniew at starpower.net]

I'd agree.  I must be missing something.  Here is from RT_Config.pm:   (Doesn't seem to provide a full example.)


  Lifecycle definitions
       Each lifecycle is a list of possible statuses split into three logic sets: initial, active and inactive. Each status in a lifecycle must be unique.
       (Statuses may not be repeated across sets.)  Each set may have any number of statuses.

       For example:

           default => {
               initial  => ['new'],
               active   => ['open', 'stalled'],
               inactive => ['resolved', 'rejected', 'deleted'],
               ...
           },

       Status names can be from 1 to 64 ASCII characters.  Statuses are localized using RT's standard internationalization and localization system.

       initial
           You can define multiple initial statuses for tickets in a given lifecycle.

           RT will automatically set its Started date when you change a ticket's status from an initial state to an active or inactive status.

       active
           Active tickets are "currently in play" - they're things that are being worked on and not yet complete.

       inactive
           Inactive tickets are typically in their "final resting state".

           While you're free to implement a workflow that ignores that description, typically once a ticket enters an inactive state, it will never again enter
           an active state.

           RT will automatically set the Resolved date when a ticket's status is changed from an Initial or Active status to an Inactive status.

           deleted is still a special status and protected by the DeleteTicket right, unless you re-defined rights (read below). If you don't want to allow
           ticket deletion at any time simply don't include it in your lifecycle.

       Statuses in each set are ordered and listed in the UI in the defined order.

       Changes between statuses are constrained by transition rules, as described below.