[rt-users] Rights to Search by CF in 'Add Criteria' Box on /Search/Build.html

[Michael Steen]

Whoops... I neglected to mention that we are selecting the queue first, but
still not getting the CF's in the Add Criteria list.

It may or may not be relevant, but I should add that we have one group which
contains the users for the department called Customer Support.  The Customer
Support group has no rights given to it specifically.  There is another
group called Support Actors, to which the queue level rights are granted.
The Customer Support group (contains the users), is a member of the Support
Actors group (has the rights).

Basically, I created an Actors, 'read/write,' and a Viewers 'read only,'
group for each queue.  I'm putting 'user groups' into the appropriate 'queue
rights group' based on what kind of permissions the user group needs.  The
rights seem to trickle down appropriately in other cases.

Thanks,

Mike

On Tue, Jun 14, 2011 at 3:24 PM, Kenneth Crocker <kfcrocker at lbl.gov> wrote:

> Michael,
>
> At what point can they NOT see the CF's? When they first get into the
> screen? Try selecting/adding a Queue to the criteria and wait for the
> results. I suspect you will see the CF's at that point. When building a
> Query, RT does not know which Cf's to show you until you've selected a
> Queue. GLOBAL CF's will, of course, always show.
>
> Kenn
> LBNL
>
>
> On Tue, Jun 14, 2011 at 1:07 PM, Michael Steen <michael.steen at livetext.com
> > wrote:
>
>> RT 3.8.9
>>
>> I have a group with these queue level rights:
>>
>> Current rights *(Check box to revoke right)*
>>  AssignCustomFields
>>  CommentOnTicket
>>  CreateTicket
>>  DeleteTicket
>>  ForwardMessage
>>  ModifyCustomField
>>  ModifyTicket
>>  OwnTicket
>>  ReplyToTicket
>>  SeeCustomField
>>  SeeQueue
>>  ShowOutgoingEmail
>>  ShowTicket
>>  ShowTicketComments
>>  StealTicket
>>  TakeTicket
>>  Watch
>>
>> The users within that group can see custom fields on the
>> /Ticket/Display.html page.  However, they do not see custom fields in the
>> 'Add Criteria' box on the /Search/Build.html page.  I experimented by adding
>> global rights to the Everyone group one at a time.  When I added
>> SeeCustomField, the CF's appeared in the Add Criteria module on
>> /Build.html.  Should this right always be applied globally?  Is there
>> something else I am missing?
>>
>>
>> Thanks,
>>
>> Mike
>>
>
>
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