[rt-users] Rights to Search by CF in 'Add Criteria' Box on /Search/Build.html

[Kenneth Crocker]

Michael,

At what point can they NOT see the CF's? When they first get into the
screen? Try selecting/adding a Queue to the criteria and wait for the
results. I suspect you will see the CF's at that point. When building a
Query, RT does not know which Cf's to show you until you've selected a
Queue. GLOBAL CF's will, of course, always show.

Kenn
LBNL

On Tue, Jun 14, 2011 at 1:07 PM, Michael Steen
<michael.steen at livetext.com>wrote:

> RT 3.8.9
>
> I have a group with these queue level rights:
>
> Current rights *(Check box to revoke right)*
>  AssignCustomFields
>  CommentOnTicket
>  CreateTicket
>  DeleteTicket
>  ForwardMessage
>  ModifyCustomField
>  ModifyTicket
>  OwnTicket
>  ReplyToTicket
>  SeeCustomField
>  SeeQueue
>  ShowOutgoingEmail
>  ShowTicket
>  ShowTicketComments
>  StealTicket
>  TakeTicket
>  Watch
>
> The users within that group can see custom fields on the
> /Ticket/Display.html page.  However, they do not see custom fields in the
> 'Add Criteria' box on the /Search/Build.html page.  I experimented by adding
> global rights to the Everyone group one at a time.  When I added
> SeeCustomField, the CF's appeared in the Add Criteria module on
> /Build.html.  Should this right always be applied globally?  Is there
> something else I am missing?
>
>
> Thanks,
>
> Mike
>
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