[rt-users] RT4 Forward Ticket

[Thomas Sibley]

On 06/15/2011 08:32 AM, derekross wrote:
> 
> When I try to forward a ticket with RT4, the forwarded email goes through
> with a body of "This is forward of ticket #xxxxx" with correspondence as an
> attachment. It does not process my template at all.
> 
> http error log has this entry:
> 
> [/opt/rt4/share/html/autohandler:53]
> (/opt/rt4/sbin/../lib/RT/Template.pm:449)
> [Wed Jun 15 12:27:00 2011] [warning]: Template parsing error
> (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:720)
> [Wed Jun 15 12:27:00 2011] [warning]: Couldn't generate email using template
> 'Forward Ticket' (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:723)

As the log messages above say, there was an error parsing your template.
 The log should have more details above or below the lines you quoted.
In the future, providing the _full_ logs from the start is the best way
to get a quick answer to the actual problem.

Thomas