[rt-users] update multiple ticket

[Kevin Falcone]

On Wed, Jun 15, 2011 at 02:40:57PM +0200, Albert Shih wrote:
> I would like top use Update Multiples tickets to send a messages using the
> web interface. But is there any way to include the original messages
> (because it's different for each tickets) ?

Unfortunately, there isn't a way to include each ticket's original
message in the response sent from Bulk Update.

You could change your templates to include the original
correspondence, but that would affect all other scrips that use that
Template.

-kevin
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