[rt-users] update multiple ticket

[Kenneth Crocker]

Albert,

Create a new template to show that info, then create a scrip to initiate an
email using that scrip based on some criteria that is inclusive of all those
tickets, like based on the modification of a certain CF or something.

Then do your multiple changes and then afterward, disable the scrip. I've
done this many times.

Hope this helps.

Kenn
LBNL

On Wed, Jun 15, 2011 at 8:31 AM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Wed, Jun 15, 2011 at 02:40:57PM +0200, Albert Shih wrote:
> > I would like top use Update Multiples tickets to send a messages using
> the
> > web interface. But is there any way to include the original messages
> > (because it's different for each tickets) ?
>
> Unfortunately, there isn't a way to include each ticket's original
> message in the response sent from Bulk Update.
>
> You could change your templates to include the original
> correspondence, but that would affect all other scrips that use that
> Template.
>
> -kevin
>
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