[rt-users] RT4 + Postfix Forward Ticket

[derekross]

I reread what I added and I guess it's a bit confusing. Basically I'm sending
forwards as attachments. I need to be able to send them inline. Is this
possible? I'm looking for the setting and can't find it.



derekross wrote:
> 
> Hello again,
> 
> This list is a great resource for users new to RT. Thanks again for all of
> your help.
> 
> I guess I don't fully understand how forwarding mail outside of RT works.
> Right now, when I forward a ticket outside of RT, the forwarded email is
> attached. If I check the mail in Outlook, I see the forwarded message 
> with each individual correspondence attached as a separate included .htm
> file. This is fine for Outlook. However when forwarding to other email
> clients or Gmail, the forwarded message is attached as raw text with mail
> headers and encoding information. This is very confusing to the average
> user.
> 
> Is it possible to change this? I'm not sure if this is something I need to
> specify in RT, the forward message template or something with Postfix.
> 
> Thanks!
> 

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