[rt-users] RT4 + Postfix Forward Ticket

[Kevin Falcone]

On Thu, Jun 16, 2011 at 08:53:11AM -0700, derekross wrote:
> 
> I reread what I added and I guess it's a bit confusing. Basically I'm sending
> forwards as attachments. I need to be able to send them inline. Is this
> possible? I'm looking for the setting and can't find it.

RT sends forwards as message/rfc822 attachments.

-kevin

> derekross wrote:
> > 
> > Hello again,
> > 
> > This list is a great resource for users new to RT. Thanks again for all of
> > your help.
> > 
> > I guess I don't fully understand how forwarding mail outside of RT works.
> > Right now, when I forward a ticket outside of RT, the forwarded email is
> > attached. If I check the mail in Outlook, I see the forwarded message 
> > with each individual correspondence attached as a separate included .htm
> > file. This is fine for Outlook. However when forwarding to other email
> > clients or Gmail, the forwarded message is attached as raw text with mail
> > headers and encoding information. This is very confusing to the average
> > user.
> > 
> > Is it possible to change this? I'm not sure if this is something I need to
> > specify in RT, the forward message template or something with Postfix.
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 195 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110616/262a8333/attachment.sig>