[rt-users] RT4 + Postfix Forward Ticket

[Kevin Falcone]

On Thu, Jun 16, 2011 at 09:04:02AM -0700, derekross wrote:
> 
> Is it possible send forwards inline and not as rfc822 attachments?

This is not currently a feature of RT.

-kevin

> Kevin Falcone-2 wrote:
> > 
> > On Thu, Jun 16, 2011 at 08:53:11AM -0700, derekross wrote:
> >> 
> >> I reread what I added and I guess it's a bit confusing. Basically I'm
> >> sending
> >> forwards as attachments. I need to be able to send them inline. Is this
> >> possible? I'm looking for the setting and can't find it.
> > 
> > RT sends forwards as message/rfc822 attachments.
> > 
> > -kevin
> > 
> >> derekross wrote:
> >> > 
> >> > Hello again,
> >> > 
> >> > This list is a great resource for users new to RT. Thanks again for all
> >> of
> >> > your help.
> >> > 
> >> > I guess I don't fully understand how forwarding mail outside of RT
> >> works.
> >> > Right now, when I forward a ticket outside of RT, the forwarded email
> >> is
> >> > attached. If I check the mail in Outlook, I see the forwarded message 
> >> > with each individual correspondence attached as a separate included
> >> .htm
> >> > file. This is fine for Outlook. However when forwarding to other email
> >> > clients or Gmail, the forwarded message is attached as raw text with
> >> mail
> >> > headers and encoding information. This is very confusing to the average
> >> > user.
> >> > 
> >> > Is it possible to change this? I'm not sure if this is something I need
> >> to
> >> > specify in RT, the forward message template or something with Postfix.
> > 
> >  
> > 
> 
> -- 
> View this message in context: http://old.nabble.com/RT4-%2B-Postfix-Forward-Ticket-tp31861541p31862117.html
> Sent from the Request Tracker - User mailing list archive at Nabble.com.
> 
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