[rt-users] RT4 + Postfix Forward Ticket

[derekross]

Is it possible send forwards inline and not as rfc822 attachments?



Kevin Falcone-2 wrote:
> 
> On Thu, Jun 16, 2011 at 08:53:11AM -0700, derekross wrote:
>> 
>> I reread what I added and I guess it's a bit confusing. Basically I'm
>> sending
>> forwards as attachments. I need to be able to send them inline. Is this
>> possible? I'm looking for the setting and can't find it.
> 
> RT sends forwards as message/rfc822 attachments.
> 
> -kevin
> 
>> derekross wrote:
>> > 
>> > Hello again,
>> > 
>> > This list is a great resource for users new to RT. Thanks again for all
>> of
>> > your help.
>> > 
>> > I guess I don't fully understand how forwarding mail outside of RT
>> works.
>> > Right now, when I forward a ticket outside of RT, the forwarded email
>> is
>> > attached. If I check the mail in Outlook, I see the forwarded message 
>> > with each individual correspondence attached as a separate included
>> .htm
>> > file. This is fine for Outlook. However when forwarding to other email
>> > clients or Gmail, the forwarded message is attached as raw text with
>> mail
>> > headers and encoding information. This is very confusing to the average
>> > user.
>> > 
>> > Is it possible to change this? I'm not sure if this is something I need
>> to
>> > specify in RT, the forward message template or something with Postfix.
> 
>  
> 

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