[rt-users] AdminCC and requestor mailings

[Ruslan Zakirov]

Hi,

As long as template and condition for notification scrips match then
it's recommended
to join them into one scrip. For example "On C notify X with template T" and
"On C notify Y with template T" get joined into "On C notify X and Y
with template T".

On Sat, Jun 18, 2011 at 10:05 AM, Vitaly Tskhovrebov <vt at chgk.info> wrote:
> Hello.
>
> I'm using group for AdminCC the queue. Eventually, member of AdminCC created
> ticket, so he became requester. When owner of ticket reply him, requestor
> receives duplicate email notification: one for requestor, and the same for
> AdminCC. Is there any way to get rid of duplicate emails?
>
> RT4.
>
> --
> Regards, Vitaly Tskhovrebov
> Senior System Administrator
> U.S. +1 (206) 905-9939
> Russia +7 911 094-2035
>
> --------
> 2011 Training: http://bestpractical.com/services/training.html
>



-- 
Best regards, Ruslan.