[rt-users] RT error “Couldn't load user ''

[Asanka Gunasekera]

Hi I have installed RT4 and when I try to create a user I am getting an error
RT error “Couldn't load user '' 
I read in one of your mailing list replies saying that user was got over this 
issue by removing Authen::ExternalAuth from plugging. But in my case I am unable 
to do so since AD authentication is my primary method of authentication.
http://lists.fsck.com/pipermail/rt-users/2009-December/062628.html
I don’t want RT to create users in AD but to create new users in oracle DB
Can someone tell me how to get over this problem?
Thanks & regards
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