[rt-users] Having the last transaction (or the full ticket) in emails on queue or owner changes

[L B]

Hi,

 This is a question I have for a while. In the templates, using
{$Transaction->Content()} is usually ok for create/reply/comment
because there is something in the transaction.

When I change the ticket from a queue to another or change the owner,
{$Transaction->Content()} is empty. So people receive by email
basically "queue changed" or "owner changed" info, but they have to
check in the web interface what the ticket is about.

Do you have any idea how I can add more info about the ticket in this
kind of emails? I mean putting at least the last transaction content
in the template or maybe the first text content of the ticket (usually
it's the request), or maybe a part/all of the ticket history (with
something we can take from the forward feature maybe) ?

Thanks,
-- 
L.B.