[rt-users] Having the last transaction (or the full ticket) in emails on queue or owner changes

[Kevin Falcone]

On Thu, Jun 23, 2011 at 09:44:54AM +0200, L B wrote:
> Hi,
> 
>  This is a question I have for a while. In the templates, using
> {$Transaction->Content()} is usually ok for create/reply/comment
> because there is something in the transaction.
> 
> When I change the ticket from a queue to another or change the owner,
> {$Transaction->Content()} is empty. So people receive by email
> basically "queue changed" or "owner changed" info, but they have to
> check in the web interface what the ticket is about.
> 
> Do you have any idea how I can add more info about the ticket in this
> kind of emails? I mean putting at least the last transaction content
> in the template or maybe the first text content of the ticket (usually
> it's the request), or maybe a part/all of the ticket history (with
> something we can take from the forward feature maybe) ?

There should be examples in the mailing list archive and the wiki for
doing this.  A quick google found:
http://requesttracker.wikia.com/wiki/AddTicketHistoryToMail
as well as some recent posts to the mailing list.

-kevin
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